Policies

  • Quality Guarantee: We provide friendly service and quality massage therapy for all of our valued and loyal customers. If you are unsatisfied with a treatment received today we will stand by our guarantee and offer you a complimentary voucher to the value of any service you received.
  • Arrival time: Please arrive five minutes early for your appointment to get cosy. The time we set aside for your appointment is completely yours. If you are late to your session, we will make the most of the allocated time. The session will end at the time scheduled and full cost of the session applied.
  • Cancelling your appointment: If you cannot make your scheduled appointment, please offer 24 hours notice. Please call or text should you need to cancel within 24 hours.
  • Not showing for your appointment: If you do not show for your appointment after 15 minutes of your time, your booking will be cancelled without notice.
  • Massage is strictly non-sexual: Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session.
  • Times when massage isn’t beneficial: If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, contagious infection), the session will be re-scheduled. This is to protect the health of both the client and the therapist.
  • Client Information Form: To ensure safe, customized sessions, the client must fill out a Client Information form before the first time of treatment. It is the client’s responsibility to relay all health information so the therapist can modify the treatment plan where necessary.
  • Confidentiality: The client’s records and sessions will be kept confidential and will not be shared with anyone without the client’s written consent.
  • We’re not doctors: Massage serves as a therapeutic tool to enhance well-being. Massage is not a substitute for medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.